Terms and Conditions

Last updated: January 23, 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Keter Infrastructure ("Keter," "we," "us," or "our") governing your access to and use of the keterinfra.com website and all related services, including email infrastructure provisioning, domain management, and mailbox configuration (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use our Services. By using our Services, you represent and warrant that you meet these requirements and that you are using the Services for lawful business purposes.

3. Account Registration

To access certain features of the Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

4. Services Description

Keter provides cold email infrastructure services including but not limited to:

  • Domain provisioning and DNS configuration
  • Email mailbox creation and management
  • MTA-level email signing and authentication
  • Integration with third-party email sequencing platforms
  • Email deliverability optimization

Service details, including the number of mailboxes per domain and deployment timelines, are as described on our website at the time of purchase and may be updated from time to time.

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes. You shall not:

  • Send emails that violate the CAN-SPAM Act, GDPR, or any other applicable anti-spam or privacy legislation
  • Send unsolicited emails to purchased or scraped lists without proper consent mechanisms
  • Use the Services to distribute malware, phishing attempts, or fraudulent content
  • Engage in any activity that could damage, disable, or impair our infrastructure
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use the Services for any illegal, harmful, or deceptive purposes
  • Resell or redistribute the Services without our written consent
  • Exceed sending limits or abuse infrastructure in a manner that affects other users

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

6. Payment and Billing

  • All fees are stated in U.S. dollars unless otherwise specified.
  • Payment is due at the time of purchase or as specified in your subscription plan.
  • Recurring subscriptions will automatically renew unless cancelled before the renewal date.
  • We reserve the right to change pricing with 30 days' notice to existing customers.
  • Failed payments may result in service suspension.
  • You are responsible for any applicable taxes associated with your purchase.

7. Refund Policy

Due to the nature of infrastructure provisioning (domain registration, mailbox creation, and DNS configuration), refunds are handled on a case-by-case basis. If infrastructure has been provisioned and deployed, refunds may not be available. Contact us within 7 days of purchase if you believe a refund is warranted.

8. Intellectual Property

All content, features, and functionality of our website and Services—including but not limited to text, graphics, logos, icons, software, and documentation—are owned by Keter Infrastructure and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. Third-Party Services

Our Services integrate with third-party platforms (e.g., Instantly, Smartlead, Plusvibe, Manyreach). We are not responsible for the availability, accuracy, or practices of these third-party services. Your use of third-party services is subject to their respective terms and conditions.

10. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may temporarily suspend Services for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

11. Limitation of Liability

To the maximum extent permitted by law, Keter Infrastructure shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Services.

Our total liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your specific requirements, achieve particular deliverability rates, or be error-free.

13. Indemnification

You agree to indemnify, defend, and hold harmless Keter Infrastructure and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

14. Termination

We may terminate or suspend your account and access to the Services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of competent jurisdiction.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Keter Infrastructure
Email: support@keterinfra.com